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How to know the directory of the T&A software?
Click the right key of your Attendance Management software on the desktop, choose “properties” and you can find the directory of the software.
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How to activate the software?
Method 1: open the software, it will ask you to activate, choose “Yes”, then choose activate device, connect the device with PC, and set the communication, then click “Connect”. It will activate the software. In our User Guide there are details.
Method 2: New a file name Attlic.hdd in the install directory, open it with WordPad, write “8888” then save and close. Open the Attendance Management, tell us the number in the Dialog Box rye, we will give you a login number, and you can activate software.
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When I operate with the software, it flip a dialog box ”wanting register sort”, why?
Because you have ever installed our several software, and deleted some of it. You can deal with the file named zkemkeeper.dll in the directory of the software. The method is: Click ”Start”à”Run”, input”regsyr32” and the directory of zkemkeeper.dll. click ”OK”, it will be all right.
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As the administrator changed or forget password reason, can not? enter the program, what will I to do?
The computer has to have been installed Office2000 at first, then enter the attendance program installing catalog, find the tt2000.mdb file, double-click, and find the ‘user info’ list in the appear interface, double-click, to find ‘security flags’ word, cancel all figure of list in the sentence (15 indicate administrator).
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What do I need to do if I forgot the password of database?
Enter ‘maintenance and setting’ of management program, click on the ‘setting password of database’, then no need to verify old password, so can set up new password of database.
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While inquiring attendance record, selecting the highest department, and selecting all staff, why I cannot see record?
(1)it is maybe the data record time expire inquire range, want to watch the origin record time, must open attendance database (att2000.mdb), enter check-in-out list, can see all origin record, prove that origin attendance record is in the range which you inquire, specific attention year;
(2)it is maybe that add a highest department after the general company name was canceled, finish installing the default highest department general company can not be cancel, but it is able to be modify in attendance.
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I have done shift but why there are no result of account and statistics indicate leave, come late, and one early?
First enter management to check the setup shift, in normal condition the name of shift corresponding right time box appear in blue color, if there isn’t any problem, enter staff shift list, watch the starting date of staff shift, the starting date is before the account and statistics time range, isn’t it? If it isn’t, arrange shift again, fix new starting date.
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How to cancel the schedule which have been set up?
You can add an empty schedule, then use the empty schedule change the schedule which will be cancel in arranging staff, enter schedule management to cancel corresponding schedule, OK.
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Why the data which has been loaded down and stored record is litter than loaded down data?
while loaded down and record, the attendance program can determine loaded down record, the repeat record will be cancel automatically, the stored record will not be store again.
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Why the loaded record appear, but I cannot find it while inquire?
Confirm time range you inquire is accord with attendance time of loaded record, or it’s not. can watch attendance record day, month, year, after loaded down record, or open database (att2000.mdb), enter check-in-out scheduler, can see all origin record, confirm time of attendance origin record is among the range of inquire, pay attention years record specifically, some independence equipment set time is not real, result in attendance record time isn’t correct.
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I have punch the attendance normally, but it is showing I'm away at work without leave or good reason.
Examine your period time setting first, confirm your attendance record is among the range of check-out time, example, you setup the check-out time is from 17：00 to 18：00, you check-out time record is16：30, so that the record is invalid, system will indicate neglect afternoon (in attendance rule, no check-out is neglect) next, examine you attendance time is correct, or it’s not,
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There are "come late" and "gone early" in the attendance account and statistics shift but it's not in the record.
Please examine the setting of attendance account in attendance rule, see if‘on duty check-in record: come late/gone early’have been sign or have not, if it have been labeled so that the neglect system will indicate come late/gone early.
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Leaders of the company don't require chick-in/out but their attendance demands an account, how will I set it?
(1)enter attendance setting under staff maintenance, cancel valid attendance;
(2)set up a period time of unnecessary to check-in-out, produce a schedule, the schedule is used to account with staff. OK.
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Why cannot I add new schedule in shift management?
The program needs to be setup with time period of shift then it can set up with schedule. Please see the time period of shift if it is set or not.
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How to update the software?
Download the update program from our web www.zksoftware.com. Double click it, input the directory of your software, then click ”OK”.
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When calculating the query, the system flip a dialog box, "Invalid floating point operation", how to solve it?
Set the Min unit for every leave in the “Establish Normal Leave Class”, save and exit the software, then open the software again.
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How to set fixed overtime?
In “Shift Timetable Maintenance”, add a new timetable, then choose the time segment for fixed overtime, and click the “Count OT”, set the minutes of count OT.
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How to set alternative shift?
In our User Guide there is a example, you can consult it.
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Why are the state of checking records “check-in” in the Attendance Checking Record?
This is because you use Bioclock I/II, the default value is check-in, but it doesn’t affect the Attendance Calculation. If you use the device with state key, it will show the right state of checking records.
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When I delete employee A, and enroll a new employee B with the number which A have used before, it flips the dialog box, why?
This is because you just make A Staff Leaving Posts, not Staff Resign. You can find him if Staff Leaving Posts. If you want to delete the employee, you should choose Staff Resign.
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How to modify attendance report?
1. Open the Attendance Management Attendance Calculation.
2. Click “Calculate”, after calculating, press Ctrl+F11, it will appear a check box named Report Designer.
3. Pitch on the check box, click report preview, click the report which you want to modify, and then you can modify it?
4. After modifying, save and exit.
5. If you want to preview the report, please don’t choose Report Designer, then click the report which you want to preview.
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What shall I notice when I use After ** mins. Leaving count as OT?
Make the time of check out longer, and make sure it contain the real time of check out, or it will be marked as FOT, not OT directly.
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How does the software support other languages?
We store the language files in the localefile of att.dat, the system supports three languages: Simplified Chinese is attcheckin.chs, English is attcheckin.en, Traditional Chinese is attcheckin.cht. We advice you install the system over again if you want to replace language. If you want it to support other language, please modify as below:
A example of Arabic language.
1. Translate the content of attcheckin.en into Arabic, and you’d better named it as attcheckin.alb.
2. Change the value of localefile in att.dat as attacheckin.alb.
3. Modify the report files as Arabic in RptList_e.cfg. (English Report)
4. Modify the word as Arabic in LeavClass table and LeaveClass1 table of the database.
5. Restart the Attendance Management.